MDW
SUPPORT
MDW Hi-Res Parametric EQ MDWEQ6 FAQ
Answers to common questions here regarding the MDW Hi-Res Parametric EQ Version MDWEQ6
PURCHASING, DEMO & PLUGIN GUIDE
I purchased a product but cannot login to My Account?
ABOUT MY ACCOUNT
MY Account login or Register for an Account is here. Your Account is used for purchases in the MDW Shop and for submitting Support Tickets.
From Aug 2023 whenever you purchase a product from our shop, even a free demo, you create an account with us so you can login in future to see your account history and submit support tickets. You can also Create (Register) an account from this My Account page. Your Account dashboard includes purchase history, your account details and contact information
- Prior to Aug 2023 if you purchased from the Shop AND you ticked ‘Create an Account?’ at Checkout we saved your account details and you can then login to see your My Account info at a later date.
- Prior to Aug 2023 if you did not tick ‘Create an Account?’ at checkout, we still sent you a purchase invoice and we have a record of your purchase but, you will not be able to login to see your purchase history.
Does MDWEQ6 run natively on M1 Mac?
Where can I purchase MDWEQ6?
The latest versions, MDWEQ6-AAX+ and MDWEQ6-Native+, that include AAX, VST and AU, and all upgrades are only available at the MDW Shop.
The Avid store still includes MDWEQ6-AAX which is the latest version but does not include VST and AU. Upgrades are not available from the Avid store.
What are the System Requirements for MDWEQ6?
Mac:
OS: MacOS 10.7 or later
Pro Tools 10.3.8 or later
Win:
OS: Windows 10, Windows 7 (64-bit)
Pro Tools 11.1 or later
PACE iLok 2 or later
Please see the product page for more information.
What are included in each product?
I’d like to try the plug-in first before I make my purchase. Can I demo the plug-in?
Yes. Please go to the demo request page and proceed to check out. You will receive an email with demo code and you can activate it via iLok License Management App. Once the process is completed, a 30-day demo license will be deposited. Please refer to this page for how to activate your code. iLok2 or 3 required.
Do I need an iLok2 or 3 for this?
Yes, iLok2 or iLok 3 are required to authorize MDWEQ6 via the latest iLok License Manager app. An original iLok will NOT work to authorize MDWEQ6 and iLok Cloud is currently not supported to authorize MDWEQ6.
Where can I find the MDWEQ6 guide?
The guide can be found in the Download Section on the Support page or the MDWEQ6 product page.
UPGRADES
Which Version of MDWEQ Do I Own?
Check your ‘iLok Manager’ application to determine the version of MDWEQ you own.
MDWEQ6-AAX+
Includes MDWEQ6 AAX DSP & Native, VST & AU – purchased from the MDW Shop
MDWEQ6-Native+
Includes MDWEQ6 AAX Native, VST & AU – purchased from the MDW Shop
MDWEQ6-AAX
Includes MDWEQ6 AAX DSP & Native for Pro Tools – purchased from the Avid store or upgraded from EQ5 from the MDW Shop
MDWEQ5-AAX
Includes MDWEQ5 AAX DSP & Native for Pro Tools – purchased from the Avid Store
MDWEQ5-AAX Native
Includes MDWEQ5 AAX Native for Pro Tools – purchased from the Avid Store
I have MDW EQ version 1, 2, or 3 or 5. Can I upgrade to MDWEQ6?
Yes, for those with version 5:
- There is no upgrade path from V2 or V3 RTAS to V6 AAX DSP/Native.
- There is no upgrade path from V1, V2, or V3 TDM/RTAS to V6 AAX Native.
- Please be sure to select the correct product when purchasing an upgrade from the MDW shop.
See below chart for the upgrade path: this is for both Mac and Windows.
I have an NFR (Not for Resale) license for MDW EQ V5. Can I qualify for an upgrade?
No. NFR does not qualify for an upgrade and a full license must be purchased for MDWEQ6.
I recently purchased MDWEQ6. Do I need to pay for the upgrade?
If you have purchased a V6 license in full from Avid, please purchase either “Upgrade from MDWEQ6-AAX to MDWEQ6-AAX+ ($30)” or “Upgrade from MDWEQ6-AAX to MDWEQ6-Native+ ($15)”. Note that the new AAX+ and Native+ versions also include VST and AU. If you have any questions, please contact us.
What happens to my v5/v6 license if I upgrade to AAX+/Native+?
In order for the upgrade to work, your v5 or v6 license will need to be surrendered.
Will I still be able to use MDW EQ V3 if I upgrade? For instance, say I have a TDM system with V3 installed. Will I be able to use the V6 iLok license to run the old version of the plug-in?
There will be no support for TDM system hence there is no upgrade path from V3, 2 and 1 to MDWEQ6. See the upgrade chart below. However, if you purchase a full perpetual license of MDWEQ6-AAX+ or MDWEQ6-Native+, you will not need to surrender your previous version of MDWEQ license and may be able to run it on TDM system.
Can I upgrade my UA MDWEQ5 Parametric Equalizer to newer MDWEQ6 versions for the UA platform?
Due to a complicated set of circumstances, at this time there is no immediate path to upgrade our UA MDW xxxxx to MDWEQ6. The MDWEQ6 Native+ version for VST and AU is available for UA users and will not require the surrender of the current UA MDW xxxxx license.
INSTALL
I installed MDWEQ6 but I can't find the plug-in in Pro Tools
This is a common problem. MDWEQ6 comes in Mono and Multi-Mono plug-ins. Please check under the multi-mono plug-in folder on your Pro Tools system.
I installed MDWEQ6 but it doesn’t appear in Pro Tools. Only EQ5 loads.
MDWEQ5 and MDWEQ6 cannot be installed at the same time. Uninstall/move MDW EQ5 from the plug-in folder and restart Pro Tools.
Pro Tools plug-ins stored here….
MacOSX. Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins (AAX)
Windows. C:\Program Files\Common Files\Avid\Audio\Plug-Ins (AAX)
How do I find my Pro Tools plug-ins folder on a Mac?
To open the Pro Tools plug-Ins folder on macOS:
- Open Finder
- From the Go menu select “Go to Folder” (Command+Shift+G))
- Type: /Library/Application Support/Avid/Audio/Plug-Ins
- Hit enter.
I had a demo of the MDWEQ6 installed, then purchased MDWEQ6-Native+ but the iLok won't recognize the newly purchased Native license
If you have previously demo’d our plug-in and purchased MDWEQ6-Native+, be sure to remove MDWEQ6-AAX 3B/5B out of your plug-ins folder otherwise your iLok won’t recognize your newly purchased Native license.
Destinations folders for each plug-ins are as follows:
- Mac: MDWEQ6-AAX: /Library/Application Support/Avid/Audio/Plug-Ins
- Win: MDWEQ6 AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins
OPERATION
Will old sessions saved with previous versions of MDWEQ open properly with MDWEQ6?
Yes, they will. You must be using Pro Tools 11.1 or 10.3.8 (or later), and you must have the latest iLok License Manager installed for proper compatibility with older sessions.
Are MDWEQ5 presets and sessions compatible with MDWEQ6?
Yes, MDWEQ6 can load sessions with MDWEQ5 instantiated and the settings will be the same.
Are MDWEQ6 presets and sessions compatible with MDWEQ5?
If your presets or settings don’t use the new HiQ filter types, then the settings will open fine in EQ5. If you do use the new HiQ filter types in your session or presets, MDWEQ5 will give you a warning in the plugin to let you know that the settings aren’t compatible.
Can I use my mouse wheel with MDWEQ6?
Yes, you can enable the mouse wheel in the MDWEQ6 preferences. The Preferences are accessible in MDWEQ5 and 6 by opening the Band Settings menu.